bd978's Privacy Policy
Your personal information matters to us. This policy explains in detail how bd978 collects, uses, and protects your information.
1 Introduction & Scope
bd978 is a trusted online entertainment platform offering casino games, slots, cricket betting, and various other services to users in Bangladesh. This privacy policy ("Policy") explains how bd978 ("we", "our", "platform") collects, uses, stores, and where necessary shares your — the user's or prospective user's ("you", "your") — personal information.
This policy applies to our website bd978.lat, the mobile version, and any digital services we offer. Protecting your information is our top priority, and we keep your data secure using modern security measures including SSL encryption.
No person under the age of 21 may use bd978's services. We do not knowingly collect information from minors.
2 What Information We Collect
When you register on bd978 or use our services, we may collect the following types of information:
2.1 Information You Provide Directly
When you contact us directly or create an account, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and phone number
- National ID or passport number (for identity verification)
- Mailing address and country
- Preferred language and currency
- Payment information — mobile number for bKash, Nagad, Rocket, or Upay, or partial bank account details
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and screen resolution
- Pages visited, session duration, and navigation patterns
- Information collected through cookies and similar tracking technologies
- Gaming activity logs — bet amounts, game types, transaction history
2.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as payment gateways (bKash, Nagad, Rocket, Upay, or banks), identity verification services, and fraud prevention providers.
3 Use of Information
bd978 uses collected information for the following purposes:
3.1 Service Operation and Improvement
- Account registration, verification, and management
- Processing deposits, withdrawals, and transactions
- Providing bonuses and promotions, and tracking wagering
- Maintaining gaming history and transaction records
- Monitoring and improving platform performance
3.2 Security and Compliance
- Detecting and preventing fraud, money laundering, and other illegal activity
- Age verification — ensuring access is limited to users aged 21 and above only
- Detecting multiple accounts or misuse
- Verifying compliance with our terms and conditions
3.3 Communication and Support
- Providing customer support — via live chat and email
- Sending important account-related notifications
- Informing you of service changes or updates to this policy
- Sending promotional communications if you have given consent
4 Information Sharing and Disclosure
bd978 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who assist in operating services on our behalf — such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer partners), identity verification agencies, and cybersecurity specialists. These providers may only use the information for specified purposes and in accordance with our instructions.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, legal process, or request from a competent authority. Information may also be shared to assist in investigating fraud or illegal activity.
4.3 Business Changes
In the event of a business merger, acquisition, or asset sale, user information may be transferred. We will notify you appropriately before any such change.
5 Cookies and Tracking Technologies
bd978 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions, perform security checks, and support the platform's basic functionality.
- Functional Cookies: Remember your language preferences, session information, and personalized settings.
- Analytics Cookies: Help analyze platform usage to improve services — without revealing the user's identity.
5.2 Cookie Controls
You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect some important platform functionality.
6 Data Protection and Security
bd978 uses industry-standard technologies and practices to protect your information:
- SSL Encryption: All data transferred between your browser and our servers is protected by SSL/TLS encryption.
- Data Encryption: Stored sensitive information — particularly payment details — is kept in encrypted form.
- Access Controls: Only authorized staff have access to information on a need-to-know basis.
- Regular Security Audits: We conduct regular security assessments and vulnerability testing.
- Two-Factor Authentication: Two-factor authentication is available for additional account security.
Even so, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.
7 Data Retention Period
bd978 retains your information only for as long as necessary:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Due to legal and regulatory obligations, financial transaction records may be retained for a specified period after account closure.
- Cookie Data: Retention periods vary by cookie type — session cookies are deleted when the browser is closed, while persistent cookies expire on a set date.
8 Your Rights
As a bd978 user, you have the following rights:
8.1 Right of Access
You may request at any time to know what information we hold about you. We will provide that information to you in a timely manner.
8.2 Right to Rectification
If your information is incorrect or incomplete, you may request a correction. Some information can be updated directly from your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information retained due to legal obligations or legitimate business purposes may not be fully erasable.
8.4 Right to Object
You may withdraw your consent to marketing communications at any time. Use the "Unsubscribe" link in promotional emails or contact us directly.
8.5 Right to Portability
You may request to receive information we hold about you in a structured, commonly used format.
9 Responsible Gaming and Data
Responsible gaming is very important at bd978. We may analyze your gaming behavior data to identify risky patterns and contact you if needed.
Information collected for this purpose is used solely for your protection — it is not used for advertising or shared with third parties. You can learn more on the Responsible Gaming page if you wish.
10 Protection of Minors
bd978 strictly refrains from providing services to anyone under the age of 21. We operate an age verification process and do not knowingly collect information from minors.
If it comes to our attention that a user is under the age of 21, their account will be closed immediately and any collected information will be deleted.
11 Third-Party Links
bd978's platform does not contain links to third-party websites. However, payment gateway services such as bKash, Nagad, Rocket, and Upay have their own privacy policies. Their respective policies apply when using those services.
12 Policy Changes
bd978 may update this privacy policy from time to time. If any significant changes are made, we will post a notice on the platform or notify you at your registered email address. Continued use of the platform after changes are made will be considered as your acceptance of the updated policy.
We therefore recommend reviewing this page regularly. The "Last Updated" date at the top of the page will always show the date of the most recent revision.
13 Contact Us
For any questions, concerns, or requests regarding your information related to this privacy policy, please contact our customer support team:
- Email: [email protected]
- Live Chat: Available 24/7 in Bengali and English
We will verify your identity and do our best to respond as quickly as possible.
Need more information?
Our support team is available 24/7 to assist you — in Bengali and English.
Feel free to reach out with any privacy-related questions.